Terms & Conditions

Basis of the sale

Descriptions, illustrations and images of products are for guidance only and are meant to give you a clear idea of the products we sell. However, due to the nature of what we sell, small variations may occur in size, shape and colour between different specimens. We reserve the right to adjust the products we sell without notice to you, as long as the changes are not material alterations.


If the price of a product increases after the date we accept your order and before the delivery of your product, we will not ask you to pay the new price.

If we have mistakenly under-priced a product, we will not be liable to supply that product at the stated price. In such situations, we will notify you of the correct price and ask that you confirm or decline your order. If you decline, we will fully refund you for any payments taken for the product in question.

We reserve the right to change our prices at any time. All prices include VAT, if applicable, which is charged at the prevailing rate.

We are not liable for prices quoted by any media other than or own.


If you have chosen to have your product delivered, we will deliver the product to the address you specify during your order; please ensure that this address is as accurate as possible. We cannot accept liability for any loss or damage due to erroneous or inaccurate delivery details that have been provided to us by you. Whilst we endeavour to deliver on time, this cannot be guaranteed. We will contact you if delivery is due unreasonably beyond the day or time originally agreed. Delivery costs are shown separately and added automatically to your shopping basket.

Click here to view post codes we currently deliver to.


We accept most major cards; we do not accept American Express or cheques. Your account will be debited upon receipt of the order by us. We cannot accept liability for any delays or non-delivery of your order caused by erroneous or incomplete payment details. We can only refund payments to the original purchaser. All goods remain the property of Colour Your Garden until payment is received in full. Goods supplied are not for resale.

Plants and liability

We aim to deliver healthy plants that are in good condition. To ensure the ongoing health of your plants, you should ensure that they are planted as soon as possible after delivery. The longer the delay in getting them planted, the more likely it is that they will fail. Best practice is to ensure that the area in which they are to be planted is prepared in advance of delivery of your plants. If you are unhappy about the condition of your plants, we ask that you make us aware of any problems within 7 days of delivery or collection to enable us to assess the situation and do what we can to assist, which may include us replacing the product (subject to availability) or issuing a refund. Plants are living entities and must be cared for as such; if you have not planted your plants within a reasonable period of time, or if you have placed them in an environment unsuitable for their ongoing health, or if your plants have failed due to lack of watering or due to any other form of neglect or extreme weather, then we cannot accept liability for them in any way.

Manufactured products must be returned before we issue a refund.
We will in no case be liable for more than the actual amount paid for a particular product. The appearance, colour and availability of plants varies throughout the year according to the vagaries of seasons, weather, light levels and other natural, changeable elements, as well as market availability. If, on rare occasions, we are unable to fulfil your order, we will contact you to inform you of any changes and you will have the option to cancel you order. Your statutory tights are not affected by these terms.


If you have any complaints about our service or products please contact us at customerservices@colouryourgarden.co.uk

Offers, vouchers and promotions

Only one promotional voucher may be used per order and they cannot be used in conjunction with other promotions. All offers are subject to availability. Offers often lead to increased demand and whilst some products may show as available on the website, on rare occasions we may be unable to fulfil your order. In such cases, we will notify you of the situation and issue you with a refund. All offers exclude delivery charges, unless otherwise stated. All offers are for a limited period and end dates apply. Offers cannot be applied to previous orders. We reserve the right to cancel or change any promotional offers at any time. Vouchers and promotional codes cannot be used in the purchase of further gift vouchers. Vouchers cannot be exchanged for cash and have no face value.


We work with a trusted third party payment gateway. Unless due to negligence on our part, we cannot be held liable for any loss incurred by you by any third party which obtains any unauthorised access to any data, including account or credit details.


All content, including logos, images, video, audio, written material, software compilations and any and all design, including layout, submitted through any channel will be the copyright of Colour Your Garden Ltd and its group of companies, or the copyright of third parties who have granted Colour Your Garden Ltd the right to use it and is protected as such. All rights reserved. No content can be used without our express, written permission.


These terms and conditions apply to sales made through the Colour Your Garden retail website. For Online Plant Market terms and conditions please contact Colour Your Garden at sales@colouryourgarden.co.uk

We reserve the right to make changes to our website and terms and conditions at any time. These terms and conditions apply to all sales in the UK through our retail website and placing an order constitutes your acceptance of them.

All information displayed on our website is for non-commercial use.
We do not accept responsibility for information displayed on third party websites to which this website may links.

The headings use in these terms are for convenience and will not affect their interpretation.
Post codes we currently deliver to:

HG Postcodes